Privacy Policy

  1. Introduction

Academy of Confidence Ltd (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website, you consent to the data practices described in this policy.

  1. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms on our website
  • Request information about our services
  • Subscribe to our newsletters or communications
  • Book a consultation or service

This information may include:

  • Name
  • Email address
  • Phone number
  • Any other information you choose to provide in your message

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website addresses
  • Pages visited and time spent on pages
  • Date and time of visits

2.3 Cloudflare Turnstile Data

We use Cloudflare Turnstile to protect our contact forms from spam and abuse. When you submit a form, Cloudflare may collect and process:

  • Browser and device information
  • IP address
  • Interaction data to verify you are human

This data is processed by Cloudflare in accordance with their privacy policy, available at https://www.cloudflare.com/privacypolicy/

  1. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Process bookings and deliver our coaching services
  • Send you information about our services (with your consent)
  • Improve our website and services
  • Prevent spam, fraud, and abuse
  • Comply with legal obligations
  1. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Consent: When you provide information through our contact forms or subscribe to communications
  • Legitimate Interests: To operate our business, prevent fraud, and improve our services
  • Contract: To fulfil our obligations when you book our services
  1. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

  • Cloudflare: For security and spam prevention services
  • Service providers: Who assist in operating our website and business (e.g., hosting providers, email service providers)
  • Legal authorities: When required by law or to protect our rights

All third-party service providers are required to keep your information confidential and use it only for the purposes we specify.

  1. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Contact form submissions: Retained for up to 3 years or until you request deletion
  • Marketing communications: Retained until you unsubscribe or request deletion
  1. Your Data Protection Rights

Under UK data protection law, you have the following rights:

  • Right to access: Request copies of your personal data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your personal data
  • Right to restrict processing: Request limitation of how we use your data
  • Right to data portability: Request transfer of your data
  • Right to object: Object to our processing of your data
  • Right to withdraw consent: Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details below.

  1. Cookies

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For detailed information, please see our Cookie Policy [link if separate].

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

  1. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

  1. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

  1. International Data Transfers

Your information may be processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

  1. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Academy of Confidence Ltd
Email: [Insert Email Address]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/